REFUND & RETURNS POLICY
Every effort shall shall be made to keep any delivery date, within a reasonable period. If ordering AEDs, this is usually within 14 days. If ordering First Aid products, delivery is usually within 2-3 working days.
It is the customer's responsibility to notify us of any incorrect products supplied within 48 hours of delivery. If the items are not as ordered, the customer must not open the Manufacturers packaging or use the item. This will void any claim and no refund or exchange shall be given.
We will not accept liability for products lost in transit unless we are notified within 5 days from the expected delivery date.
We shall accept no liability for shortages, non-deliveries, incorrect Products and Products damaged on delivery outside the reported timescales.
All products supplied are covered by the terms and conditions of the Manufacturers Guarantee for a period of 12 months
If you think that the product you have purchased is faulty you should contact us immediately. If we are unable to determine the nature of any fault we may refer you to the Manufacturer, due to their extensive knowledge of their product.
If the Manufacturer agrees that the product is faulty, in most cases they will be able to authorise a replacement/repair of the product direct to you. This does not affect your statutory rights.
In all instances when contacting a Manufacturer you must retain the reference code that you are given. If the product fails within 30 days of receipt, a replacement Product or full refund of the cost of the Product will be offered to you, at the Company's discretion.
If for any reason you are issued with a refund, please note the following:
All refunds will be issued to the same payment method as on the original order.
When a refund is processed, you will receive an email notification. A refund will usually reach your account within 5 working days after it being processed, please allow up to 10 working days for it to be credited.
Faulty products returned within 30 days will be refunded in full including the original carriage charge (refund of original carriage charge applies to customers in the United Kingdom only). If the Products are found not to be faulty or they have been damaged by miss-use, they will be returned to the customer and no refund will be issued.
We do not refund carriage charges applied to the initial order and neither do we pay for the cost of returning the items to us except where the products are returned as faulty by customers in the United Kingdom ONLY within 30 days of our shipment date
COOLING OFF PERIOD
If you are a Consumer, you have a 14 day cooling-off period during which you have the right to cancel your purchase and receive a refund in accordance with the EU Distance Selling Directive (2000) and is part of UK law under the Consumer Protection (Distance Selling) Regulations (2000) that relate to distance selling (Please note these regulations do not govern Contracts between businesses).
Should you wish to cancel your purchase within the 7 day cooling off period, please place your request in writing by post or email. Any products sent to the customer, before cancellation of the order, these must be returned, without the packaging being damaged or opened, within 7 working days.
CANCELLATION OF ORDERS
Where the Products have already been supplied, the products must be returned to us within 7 days of placing the order at the customer's expense.
Products must be returned as new, with no blemish, defect or parts missing, neither must the outer manufacturer packaging show any damage or be defaced in any way. Should the packaging show any damage or be incomplete and defaced in any manner a 100% fee will apply, this will automatically be deducted from the credit issued.